Everything Digital, Everything Art

Windows 10 USB Power on Boot Trouble: How to Fix

Windows 10 Logo

Windows 10, I really like it, but damn does it make you work for it

I finally took the plunge, and spent a day fixing my Windows 7 Pro Windows Update, so that I could upgrade to Windows 10. I was amazed by how much I actually enjoyed the OS compared to Windows 8/8.1, but after shutting down, and starting it back up again, I realized that none of my USB devices had any power at all. Apparently this is a common issue for ASUS product users, and I’m writing this today telling you, “YOU DO NOT NEED TO DO A CLEAN INSTALL TO MAKE IT WORK”. If you know me, I’m not one to reinstall my OS. I clean it by hand, and keep it safe. I hate reinstalling apps, redoing my settings, and that’s why I have a backup of my OS drive on another drive. Anyways, let’s get to the meat of this discussion.

So the entire reason for this issue, is because of the AiSuite’s AiCharger+ application. Unfortunately, the application has a driver for the motherboard which Windows 10 blocks for “your safety”. Now this doesn’t seem like a big issue, but it kept me from booting into Safe Mode (BSOD “;(” ), and the Startup Repair was useless. Your only real options are to remote into the system, or use a PS/2 mouse (maybe keyboard, but takes longer, even for shortcut gurus). You want to go to the AiSuite uninstaller, and choose to uninstall the AiCharger+ application. This removes the file AiChargerPlus.sys , which Windows X will block. This not only affects every single god damn USB port, but the SATA controller as well. So, get that crap off there until ASUS fixes it.

Now, before you say, “Well, those aren’t the only options”, I’m going to stop you there. The option I would have used, had I initially known that file was causing the issue, I would have done it pre-upgrade. After the first Windows X upgrade, I ended up cutting the power a couple times while Windows was starting up, just to force it into Startup Recovery. From this, I was able to Restore my Previous Build. This reinstalled my Windows 7 Pro for me, and put me back in working condition. Keep in mind, you do NOT need System Restore to do that. Anyways, back in Win 7 Land, one could simply uninstall the AiCharger+, or after that first Windows X run, when everything actually worked.

So, that’s it. If you have just installed Windows 10, restarted the system, and wonder why the hell none of your USB devices are working, say your keyboard and mouse, making your new Windows 10 system the largest “whirring” paperweight, then you now know why. It’s time to fix it.

ASUS AiCharger Breaking Windows 10Reviewed by DBrown on.The ASUS AiCharger software will cause issues with Windows 10's USBIs your ASUS system giving you trouble with Windows 10? Rating: 5
  • Chris

    Thanks! I was having the same issue and this fixed it. No help from ASUS support.

  • Thank you. After 7 hours of trying everything I could find… I came across this article and used teamviewer to connect in and uninstall Ai Controls… rebooted and boom, it works again. Thanks a lot and this showed me again why I don’t like these motherboard software programs that compete with Windows for control of resources.

    • You are very welcome! I completely relate to the frustration that comes with this, and the reason I posted this. Luckily now ASUS has an updated AI Suite for WinX, so to eliminate the issue when doing a Win7 upgrade, but still an annoying issue when it does happen. Realistically, who’s going to update the AI Suite?

      I completely agree about the extra motherboard software bs. These days it seems they all have more crap for their motherboards than the useless bull found on a new retail system. So sad that it’s come to that point to get some drivers. We need a single driver folder again. #noMoreMoboCrap

  • Nelson Moura

    Thanks. That work for me.